At Solstice, we are very sensitive to privacy issues. We value our relationship
with you, and nothing could be more important than maintaining your trust and confidence.
Because of this, we take our responsibility to protect your personal information
and procedures for collecting, disclosing and safeguarding any information that
our current and former customers provide to us.
is to let you know how we handle the information we receive from you through this
website. Portions of this website may describe additional privacy practices applicable
to specific types of information or to information provided on specific web pages.
means such as by telephone or in person, although that information may be protected
“we” or “our” and “Company” refer to Solstice Benefits, Inc. and its current and
future affiliated entities.
This website is intended for a United States audience. If you access this website
from outside the U.S., you acknowledge, agree, and consent that any information
you provide, including any personal information, will be transferred to and processed
by a computer server located within the U.S. and subject to U.S. laws and regulations.
Further, if you access this website from outside the U.S., you acknowledge and agree
that you are responsible for compliance with any applicable local or national laws,
rules, or regulations applicable to such use.
This website is intended to be accessed and used only by adults and is not directed
to minors. Solstice does not knowingly collect personally identifiable information
by anyone under the age of thirteen (13). If you are under 13 years of age, please
do not send or provide any information about yourself to us or on this website,
including your name, address, telephone number, or e-mail address. In the event
that we learn that we have collected personal information from a child, we will
delete that information and otherwise comply with the requirements of the Children’s
Online Privacy Protection Act and applicable law.
Cookies and Non-Personal Information
“Non-personal information” means information that does not permit us to specifically
identify you by your full name or similar unique identifying information such as
a social security number, member identification number, address, or telephone number.
The Company uses “cookie” technology and similar technology to gather non-personal
information from our website visitors such as which pages are used, how often they
are used, and to enable certain features on this website.
You may disable these cookies and similar items by adjusting your browser preferences
on your computer at any time; however, this may limit your ability to take advantage
of all the features on this website. Keep in mind that cookies are not used to collect
any personal information and do not tell us who you are. Some examples of the way
- Tracking resources and data accessed on the website
- Recording general site statistics and activity
- Assisting users experiencing website problems
- Enabling certain functions and tools on this website, and
- Tracking paths of visitors to this website and within this website.
We may also collect other forms of non-personal information such as what web browsers
are used to read our website and what websites are referring traffic or linking
to our website. Aggregate and deidentified data regarding website users is also
considered non-personal information.
With Whom is Non-Personal Information Shared?
Because non-personal information does not identify who you are, we do not limit
the ways we may use or share non-personal information. For example, we may share
non-personal information with our affiliates, suppliers, employees and agents, other
businesses, and the government.
Personal Information Provided by You
“Personal information” means information that specifically identifies you as an
individual, such as your full name, telephone number, e-mail address, postal address,
does not include any information protected under HIPAA, which would be protected
as described in the HIPAA Notices of Privacy Practices of your health plans or physicians
and other health care professionals.
This website may include web pages that give you the opportunity to provide us with
personal information about yourself. You do not have to provide us with personal
information if you do not want to; however, that may limit your ability to use certain
functions of this website or to request certain services or information.
We may combine personal information that you provide us through this website with
other personal information held by the Company, including with our affiliates or
vendors. For example, if you have purchased a product or service from us, we may
combine personal information you provide through this website with information regarding
your receipt of the product or service.
We may use personal information for a number of purposes such as:
- To respond to an e-mail or particular request from you
- To personalize the website for you
- To process an application as requested by you
- To provide you with information that we believe may be useful to you, such as information
about health products or services provided by us or other businesses
- To comply with applicable laws, regulations, and legal processes
- To protect someone’s health, safety, or welfare
- To protect our rights, the rights of affiliates or related third parties, or take
appropriate legal action, such as to enforce our User Agreement
- To keep a record of our transactions and communications, and
- As otherwise necessary or useful for us to conduct our business, so long as such
use is permitted by law.
You understand and specifically agree that we may use personal information to contact
you through any contact information you provide through this website, including
any email address, telephone number, cell phone number, text message number, or
With Whom is Personal Information Shared?
We will only share your personal information with third parties as outlined in this
We share and give access to personal information to our employees and agents in
the course of operating our businesses. For example, if you sent us an e-mail asking
a question, we would provide your e-mail address to one of our employees or agents,
along with your question, in order for that person to reply to your e-mail. We may
share personal information with other affiliates or business units within the Company.
We may share and give access to personal information with other companies that we
hire to perform services on our behalf or collaborate with. For example, we may
hire an outside company to help us send and manage e-mail, and in that case we might
provide the outside company with your e-mail address and certain other information
in order for them to send you an e-mail message on our behalf. Similarly, we may
hire outside companies to host or operate some of our websites and related computers
and software applications.
However, if we share or give access to personal information to outside companies,
we require them to use the personal information only for limited purposes, such
as for sending you the e-mail in the example above. If you believe we or any company
associated with the Company has misused any of your information, please contact
us immediately and report such misuse. We may share personal information if all
or part of the Company is sold, merged, dissolved, acquired, or in a similar transaction.
We may share personal information in response to a court order, subpoena, search
warrant, law or regulation. We may cooperate with law enforcement authorities in
investigating and prosecuting website visitors who violate our rules, or engage
in behavior that is harmful to other visitors, or is illegal.
Reviewing My Information
This website may permit you to view your visitor profile and related personal information.
If this function is available, we will include a link on this website with a heading
such as “My Profile” or similar words. Clicking on the link will take you to a page
through which you may review your visitor profile and related personal information.
Website and Information Security
We use a number of physical security (such as locks and alarm systems), electronic
security (such as passwords and encryption methods), and procedural security methods
(such as rules regarding the handling and use of information), designed to protect
the security and integrity of information submitted through this website. Due to
the nature of the Internet and online communications, however, we cannot guarantee
that any information transmitted online will remain absolutely confidential, and
we are not liable for the illegal acts of third parties such as criminal hackers.
OUR ONLINE COMMUNICATION PRACTICES
General E-mail Communications
Most e-mail, including any e-mail functionality on our website, does not provide
a completely secure and confidential means of communication. It is possible that
your e-mail communication may be accessed or viewed inappropriately by another Internet
user while in transit to us. If you wish to keep your information completely private,
you should not use e-mail. We may send e-mail communications to you regarding topics
such as general health benefits, website updates, health conditions, and general
Other Online Communications
The Company may send electronic newsletters, notification of account status, and
other communications such as information marketing other products or services offered
by us, on a periodic basis to various individuals and organizations. To opt-out
of any specific electronic communication you’re receiving, click on the opt-out
button associated with the specific communication.
please contact us at:
P.O. Box 19199
Plantation, Florida 33318.
on this page of our website or in another location as indicated by us. It is your
By continuing to use this website, you consent to any changes to our Website Privacy
HIPAA Notice of Privacy Practices
To read more about our privacy practices regarding health and medical information
under the Health Insurance Portability and Accountability Act (“HIPAA”), please
access the links to our HIPAA Notice of Privacy Practices.